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If you purchase plants from our online shop, remember, they have will be in the post for several days and will have been denied light and water for that period.

It is quite natural for them to look a little stressed and less than perfect.

The plants have left here in good health and will recover the shock of transport in almost all cases.(depending on AusPost's treatment)

Over the years, we have experimented with the plants and we do not send plants that cannot recover from the process.

Care, from this point is really common sense, and the first thing to do after unpacking them and removing the tape from the pot is to soak them in a container eg.(Ice cream tub ) so that the water can draw up into the pot, re-hydrating the roots.


Leaf fall during postage is quite common and not usually a reason for panic.


Leaves are useless in the dark and the plants often recognise this fact and prefer not to supply nutrient to some leaves during this time. It is more convenient for the plant to re shoot leaves, rather than maintain them during a period of stress.

After the pots have soaked for a few hours, remove them and allow the excess water to drain out from the base.

The next couple of days are best spent in a semi shaded position. If you intend to plant out the seedlings then several days of gradual exposure to the sun is essential before planting.

If the plants you have purchased are deciduous and you have ordered them out of their normal season, then the procedure is the same but you will have no leaf presence to gauge the effectiveness of your treatment until they 'shoot' in their correct time. It didn't die in the post, it's asleep until the weather changes to it's liking


Remember, most of the plants we sell are perennial and will not respond with the same speed as annuals. Be patient with them.

It is the very nature of gardening. We have placed as much information on the various websites that we think is necessary and we are continually adding to this. Please use this information as often as you need to.



Good Morning Mark,Received my plant a few moments ago and it arrived in excellent condition.I have purchased plants online for a long time and your packaging is unquestionably the best I have ever seenVery much appreciated. Shall be a returning customer.Thank You.Barbara.

Thank you for delivering my beautiful plants with such love and respect.They are magnificent.Best regardsMarianne
Thank you very much for sending me the plants and seeds. I am really impressed with the way you had packaged them. I think it is worth the portaging costs.So happy to see the tropical flora.I know it will be a challenge to grow them here in Adelaide.I will try to look after them with care.I will be your regular customer.ಅಭಿನಂದನೆಗಳು / Kind Regards,Naveen

Thankyou. I received my plants/seeds today. They are in perfect condition. I was a little concerned about plants coming in the mail, as it was my first time ordering live plants. However, I was thrilled as I unpacked them all. They all look healthy and happy and survived the trip like troopers.Thankyou for your attention to detail with the packaging - the newspaper shreds were damp still, obviously providing moisture and no soil had escaped. I just had to send a quick email to voice my gratitude. Kind regards,Wendy

Hi, My name is Anandii Macrides and I recently purchased some chia seeds from you. I felt I had to send you this email as after only 1 1/2 days the seeds you provided where fully germinated and they are continuing to show exceptional growth. I am a horticulturist and am aware that this only goes to show the exceptional quality of the seed crop and the handling involved in harvesting and storage. I would like to be added to your database for future email notifications on deals or general information regarding your great products and service. Many thanks, A. Macrides Horticulturist.

We just received our herbs that we ordered the other day. They arrived very fast and were in good condition. We won't hesitate to recommend you to our friends. Thank you very much. Belinda & Todd

Hi Mark & Pauline, The plants arrived today, and I picked them up from the Post Office. They look AMAZING!! Many thanks and if you want me to recommend you, please feel free. I am very happy to say "Thank you Mark, the plants arrived in fantastic condition, and your after sales service is second to none. I am happy to recommend your plants and you to everyone." [You can use the above quote whenever you want.] Sincerely, Deni McKenzie
Good Morning I bought some seeds from you guys in October only 5 weeks ago. These are going quite well at about 1" high at the moment. Photos attached. Thanks Greg Elliott
Thank you for supplying my very recent order for chervil seeds. You were most generous in your pack of 30 seeds - final germination was in excess of 70, most of which are now at the first true leaf stage. Fantastic. Doug Spencer
My order (Radium Weed) arrived today and I just wanted to thank you VERY MUCH for your products. I have ordered quite a few plants online and your plants are packaged beautifully and are excellent in quality. I am thrilled with the quality of your plants and will spread the word with friends about your great website and service.Sincerely,Luci Raftery
Dear Beautanicals staff,I received my plant and seed order (2 vap cas and Perilla seeds) this morning. Very quick and efficient! I collect edible plants. I'm on the coast near Cairns, so most plants are tropical. I've dealt with a few other companies 'on-line', but your service goes above and beyond them. The plants are so well packed and healthy on arrival. Thank you again. Jane
Hello Mark,Just letting you know that I have received the Plants and seeds. I am very happy with your communication, fast delivery and package and your products. Thank you again and hope to purchase again soon. Marcelo
May I take this opportunity to thank you for your prompt service in fulfilling my small Order placed last weekend.Attending to payment was easy and uneventful. Dispatch of Order was very quick. Was able to "track" package through Link provided.Order was on my doorstep In Newcastle area within 3 days. Plants and seed packets contained within all in good shape. My 1st experience buying Live plants, and seeds, over the Internet. In the future I will be glad to return to do business with yourselves again. Bruce
Hi there....I've just received my plant order....Alternanthera sisoo.I have to say what fantastically good packaging they were in.In fact, everything I have had from Beautanicals has been excellent.I'll be back time and time again.Many thanks for excellent products, service and packaging.Kind regardsDavid
Hi,Received my plants from you yesterday. Excellent condition! Thankyou for prompt service, great plants and information via your email.Many thanks,Sandra

Hi there, I just received my first order and am very excited. I can't believe how quickly and efficiently you made that happen - I had a lot of fun last night, planting my ginger and getting my new seeds in the ground. :)Thanks and warm regards, Lynne

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